FAQ.

Ordering Process

  • How do I place an order?

    Use our Get a Quote form or select a product in the store. Upload your logo or a sketch if you don’t have one. We offer professional design services, to help bring your concept to life. Approve the free digital mockup we send, then confirm with payment.

  • Is there a minimum order?

    Digital mockups are provided at no cost. Physical samples are only available upon request and may incur a fee.

  • Can I change an order after it’s placed?

    If production hasn’t started, we can usually adjust. Once printing begins, changes may not be possible. Contact us immediately if you need modifications.

Pricing & Payment

  • Which payment methods do you accept?

    We accept all major credit/debit cards, Apple Pay, Google Pay, and ACH bank transfers—processed securely via Stripe.

  • Is buying on your site secure?

    Yes. Our checkout is PCI Level 1 compliant and SSL‑encrypted via Stripe. We never store any card or user data on our servers.

Shipping & Delivery

  • Which shipping methods are available?

    We ship nationwide via UPS as our standard service. (Continental US)

  • What is the average delivery time?

    Standard: 5–7 business days after production.
    Expedited: 3–5 business days after production.
    Production time is typically 5–7 business days from art approval.

  • How much does shipping cost?

    Rates are calculated at checkout based on weight and destination. Larger orders may qualify for free shipping—details are included in your quote.

Returns & Cancellations

  • Can I cancel my order?

    Orders can only be cancelled before production begins. Contact us immediately if you need to make a change.

  • Do you accept returns?

    Because products are custom, we cannot accept returns unless there is a defect or production error.

  • What if my order is defective?

    If you receive damaged or incorrect items, contact us within 5 business days. We will replace, or refund as needed.

Still got a question? Please, reach out through our contact form. One of our team members will be in touch soon.